From your first step to everyday support

Agent Support

Find help with onboarding, carrier portals, applications, and your day-to-day business—all in one place.

Get started with onboarding →Contact our team

FutureCare Agent Services

A team to help you move forward.

Connect with our team for one-on-one assistance with:

  • Applications and policy review
  • Licensing and compliance
  • Application tracking and service questions
  • Medicare certification
  • Portal and product training
  • Marketing materials and enrollment kits
Explore Agent Services →

Not sure where to start?

Call or email the Agent Services Team.

(888) 910-9323
support@futurecareacs.com
Direct team contacts

Mary Joe Jaime
(888) 841-5733
Mary.Joe.Jaime@futurecareacs.com

Jimmy Rangel
(214) 225-2472
Santiago.Rangel@futurecareacs.com

Russell Valleroy
Russell.Valleroy@futurecareacs.com

Lauren Cassidy
Lauren.Cassidy@futurecareacs.com

Ready to get started?

Take your next step.

Choose your carrier and complete our existing onboarding form to request help with contracting and onboarding.

Open the onboarding form ↗

Already started? Contact the Agent Services Team for assistance.

Carrier onboarding

  • BCBSIL
  • BCBSMT
  • BCBSNM
  • BCBSOK
  • BCBSTX
  • Humana
  • Devoted
  • Aetna
  • HealthSpring

For HealthSpring, complete contracting before registering for broker portal access.

Portal access & carrier assistance

Carrier Support

Get help with registration, login, onboarding, commissions, and reporting.

HealthSpring broker portal ↗View the full Carrier Support page →HealthSpring support →
New to HealthSpring? You must be contracted before registering. After onboarding, follow the instructions in your welcome letter; Medicare agents receive a unique registration access code.

Portal access

Registration, login, username/ID, password recovery, and multi-factor authentication.

1 (877) 454-0923

9 am–6:30 pm ET
Monday–Friday

HealthSpring quick guidance

Register and get connected

  1. Open the broker portal, choose Login, then Sign Up.
  2. Use your invitation email, select your relationship, and follow the verification prompts.
  3. For HSB applications, find ExpressApp under Quote and Enroll.

Find a policy report

Medicare Supplement / Supplemental Benefits:

  1. Open Policy Reporting.
  2. Choose the company, date range, and Agent ID where available.
  3. Run Agent Daily Activity or Agent Production Detail.

Menus vary by access and product. Check current processing notices if recent business is missing.

Full carrier guides may be restricted to authorized agents. Contact FutureCare about approved access.