FutureCare LLC

Privacy Policy

Effective Date: April 11, 2025

Protecting your privacy is fundamental to the way Future Care LLC, doing business as FutureCare (“FutureCare”, “we”, “us”, or “our”), conducts business. This Privacy Policy explains how we may collect, use, and disclose your personal information when you access and use our online products and services that link to this Privacy Policy (including, our website, www.futurecareacs.com/), (the “Site”) and other activities described in this Privacy Policy) (collectively, the “Services”). This Privacy Policy does not apply to your use of third-party sites linked to this website.

This Privacy Policy may change from time to time. We will make note of the changes on the Site and your continued access to the Services is deemed to be your acceptance of those changes, so we encourage you to check back periodically for updates.

You can jump to particular topics by going to the headings below:

 

  • What is Personal Information?
  • Contact Information

What is Personal Information?

The term “personal information” in this Privacy Policy refers to any information or data that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a particular identifiable natural person, or any other information or data that constitutes “personal information”, “personal data,” or “personally identifiable information.”

An identifiable natural person, or “Data Subject,” is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location information, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

Personal Data Collected from You

We collect the following information in the course of providing you these services:

Context

 

 Types of Information Primary Purpose for Collection and Use of Information
Client Information We collect the names and contact data of our clients and their employees with whom we may interact. We are executing on a contractual obligation in contacting our clients and communicating with them concerning normal business administration such as billing, registration, and our services.
We may process personal information related to your healthcare from our clients and users of our Services. This information could include personal information such as name, address, date of birth, Social Security Number, email address, phone number, medical insurance card information, medication information, and other relevant health information. We are executing on a contractual obligation with our clients to perform our Services and to process medical claims in accordance with the requirements set forth in our client agreements and statements of work.
Email Interconnectivity If you receive an email from us, we may use certain tools to capture data related to when you open our message or click on any links or banners contained within. We have a legitimate interest in understanding how you interact with our communications to you.
Employment If you apply for a job posting or become an employee of FutureCare, we collect the information necessary to process your application or to retain you as an employee. This may include, among other things, your name, address, email address, I-9 information, Social Security Number, work history, resume, EEO information, veteran status, disability status, and bank account and ACH information. Providing this information is required for employment. We use information about current employees to fulfil our contract of employment or the anticipation of a contract of employment with you. In some contexts, we are also required by law to collect information about our employees. We are executing on a contractual obligation in using your information to have efficient staffing and workforce operations.
Feedback and Support We collect personal information from you contained in any inquiry you submit to us regarding the Services, such as completing our online forms, calling, or emailing for the purposes of general inquiries, support and chat requests, or to report an issue. When you communicate with us through our live support chat or over the phone, your messages and calls may be recorded and analyzed for training, quality control, and for sales and marketing purposes. During such interactions, we will notify you of the recording via either voice prompt or script. We have a legitimate interest in receiving and acting upon, your feedback, issues, or inquiries.
Payment We process payment and billing information when you use certain paid Services. For example, we ask you to designate a billing representative, including name and contact information, upon application.  You might also provide payment information, such as payment card details, or ACH information, which we collect via secure payment processing services. We are executing on a contractual obligation in obtaining payments for certain Services.

In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third-parties, business partners, our affiliates, or publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.

FutureCare has committed to complying with laws applicable to individual privacy and privacy breach notification that are enacted in the various jurisdictions in which it operates and offers its Services. This includes the Texas Data Privacy and Security Act and the Montana Consumer Data Privacy Act. Collectively referred to as “Data Protection Laws.”

How We Use Personal Information

We use the personal information which you provide to us to perform our Services as outlined in this Privacy Policy.  When you are our prospective or current business client of our services, we use personal information about you to:

  • deliver the Sites and our Services;
  • carry out “Know Your Client” checks and screenings prior to starting a new engagement;
  • carry out client communications, services, billing, and administration;
  • configure our Services and other professional services that you may request;
  • secure client feedback;
  • deal with client complaints and requests.

Although the sections above describe our primary purpose in collecting your information, in many situations we have more than one purpose. For example, if you sign up for our services, we may collect your information to complete that transaction, but we also collect your information as we have a legitimate interest in maintaining your information after your transaction is complete so that we can quickly and easily respond to any questions about the Services.

If we wish to use your personal information for a purpose which is not compatible with the purpose for which it was collected for, we will request your consent, unless there is an exception which applies under applicable law, such as those listed in the section below. In all cases, we balance our legal use of your personal information with your interests, rights, and freedoms in accordance with applicable laws and regulations.

Disclosure of Personal Information

In addition to the specific situations discussed elsewhere in this Privacy Policy, we may disclose personal information we collect from you: (1) if we believe disclosure is necessary or appropriate to protect the rights, property or safety of us, our clients or others (2) to our authorized service providers such as our contractors and other third-parties we use to support our business; (3) to fulfill the purpose for which you provide it; (4) to a buyer or other successor in the event of a sale, merger, reorganization or transfer of some or all of our business or assets; (5) for any other purpose disclosed by us when you provide the information; (6) to comply with any court order, law or legal process, including responding to any government or regulatory request; (7) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections; or (8) with your consent.

We do not sell your personal information or otherwise share personal information with third parties for direct marketing purposes.

Your Choices

Based on your location, you may have the following rights:

  • Right to Access Your Personal Information. You may request access to your personal information by contacting us at the address described below. If required by law, upon request, we will grant you reasonable access to the personal information that we have about you.
  • Right to Data Portability. You may have the right to obtain a copy of the personal information that you previously provided.  We will provide this information in a portable format, to the extent technically feasible, readily usable format that allows you to transmit your personal information to another controller without hindrance, where the processing is carried out by automated means.
  • Right to make Changes to Your Personal Information. We rely on you to update and correct your personal information. Most of our websites allow you to modify or delete your account profile. If our websites do not permit you to update or correct certain information, you can contact us at the address described below in order to request that your information be modified. Note that we may keep historical information in our backup files as permitted by law.
  • Right to Deletion of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or request that we delete your personal information by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
  • Right to Object to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
  • Revocation Of Consent. If you revoke your consent for the processing of personal information, then we may no longer be able to provide you services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires
    us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below

Please address written requests and questions about your rights to support@futurecareacs.com.

Note that we will require you to prove your identity.  We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or other account information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.

In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf.  We will require verification that you provided the authorized agent permission to make a request on your behalf.  You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us.  If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of the following information to the request:

  • A completed notarized statement executed by you and the consumer indicating that you have the authorization to act on the consumer’s behalf.

Information Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access and disclosure. For more information about our security practices and certifications, please visit our Trust Center which is available at

The use of, and access to, your personal information by us is restricted to only authorized individuals who need to know that information to provide services to you, and who have received training about the importance of protecting personal information. Our service providers and business partners are also contractually bound to maintain the confidentiality of personal information and may not use the information for any unauthorized purposes.

Unfortunately, no method of transmission of information via the internet or electronic storage is completely secure. Although we take reasonable efforts to protect your personal information, we cannot guarantee the security of your personal information transmitted to us through our website or other electronic means. Any electronic transmission of personal information is at your own risk. In the event that we are required by law to inform you of a breach of your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

How we Retain Your Personal Information

Typically, personal information collected by FutureCare will be kept for as long as the user’s account remains active or until the user deletes the information. The precise periods for which we keep your personal information vary depending on the nature of the information and why we need it. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use and/or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

FutureCare may also anonymize your personal information (so that it can no longer be associated with you) for research, statistical or other business purposes. We may use this aggregated, anonymized, or de-personalized data indefinitely. We may retain personal information for a commercially reasonable time for backup, archival, audit purposes, and/or to comply with legal obligations, resolve disputes and enforce agreements. You can request further details of retention periods for different aspects of your personal information by contacting us at support@futurecareacs.com.

Other Important Information

  • Third-Party Providers.Some applications and services may be embedded within our Sites or linked from our Sites or Services. These third parties may use cookies, alone or in conjunction with other tracking technologies, to collect information about you when you use our Sites or Services or navigate away from our Sites. These third parties may also have privacy policies that differ from ours. For example, they may collect personal information about your online activities over time and across different websites, and other online services, and may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third-parties or their privacy practices, and this Privacy Policy does not apply to any third-party website or service you may access through our websites. If you have any questions about a third-party provider’s privacy policies or advertising, you should contact the responsible provider directly.
  • Non-Personal Information.This Privacy Policy does not restrict our collection, use or disclosure of any aggregated information or information that does not identify, or cannot be reasonably linked to, any individual.

Children’s Policy

Because we care about the safety and privacy of children online, our Site and its services are not intended for use of any kind by children under the age of 18. Additionally, we do not knowingly contact or collect personal information from children under 18.

Changes to Our Privacy Policy

We will post any changes we make to this Privacy Notice on our website. If we make material changes to how we treat personal information we collect from you, we may notify you by email or through a notice on our website homepage, but any changes are effective when posted online and are deemed accepted by you when you continue to use or access the Site or the Services. The date this Privacy Policy was last revised is identified above. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting this Privacy Policy on our website to check for any changes.

Contact Information

If you have questions or comments about this Privacy Policy, please email us support@futurecareacs.com or contact us by mail by providing a written request to: 

Future Care LLC
377 S 600 W
Hebron, IN 46341

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